Frequently Asked Questions

• How do I know my size? / I need help with finding my size, what do I do?
• Do you offer Petite styles?
• Do you offer Curve + Plus Size styles?
• Do you offer Tall styles?
• I can't see the hanger on your website anymore. What should I do?
• What is the inseam of [this style]? What is the rise? How wide is the waistband?

• Will my order be affected by the US tariff?
• How long does it take to get my order?
• Do you ship internationally / to the U.S.?
• How much does shipping cost and how long will it take?
• I placed two separate orders. Can they be combined to save on shipping?
• It says my order was delivered but I never got it! What do I do?
• What carriers do you use?

See all Answers in Shipping + Pick up →

• What are your store hours and where are you located?
• Can I drop by your store?
• Do I book an appointment to shop in-person?
• Do you have a storefront where I could try on a few styles before I buy?
• What's it like to shop at your in-person shopping studio?
• Is Miik available in stores?
• What payment methods do you accept in-store?

• What's your return policy?
• Do you cover the cost of return shipping? / Do you offer free returns?
• I want to return an item, how do I go about it?
• How long does it take to process the returns?
• Can I exchange something for a different style?
• I wanted to return/exchange something and I live in the GTA, can I drop it off at the Miik shopping studio?
• Refund methods

See all Answers in Returns + Exchanges →

• How should I wash and dry my Miik clothing? Is everything machine washable?
• Can I put my Miik clothing in the dryer, or is air drying necessary?
• How should I care for my Miik blazer? Are they machine washable?
• How do I get wrinkles out of my Miik clothing?
• My Miik clothing has an unpleasant smell. What should I do?
• How should I care for my Lucia collared shirt?
• How should I care for my Susan button-up dress shirt?

See all Answers in Fabric + Care Details →

• A colour/style I want is out of stock. How can I be notified if the style is restocked?
• What are your bestselling/core styles?
• How can I purchase an E-Gift Card?
• Why are there limited sizes and colours available in the styles I want?
• How do I place an order?
• How do I use a discount code?
• Is there a discount code I can use?

See all Answers in Shopping Online →

• Where is Miik made?
• Where is your office located?
• Where is your factory located?
• I made a mistake on my order! What do I do?
• The item I received has a flaw. What do I do?
• How can I find out when your next Live fashion show takes place?
• Where can I watch your Live fashion shows?

See all Answers in General Inquiries →

• What is Sezzle / Shop Pay Installments? How do I shop now and pay later?
• I have a question about my Shop Pay Installments
• I missed a Shop Pay Installment payment / need to review my Shop Pay Installment payments. What do I do?
• I paid with Shop Pay Installments and I want to exchange/return or need an adjustment made to my order. What do I do?
• I have a question about my Sezzle account / Sezzle payments
• I paid with Sezzle and I want to exchange/return or need an adjustment made to my order. What do I do?
• I missed a Sezzle payment / need to review my Sezzle payments. What do I do?

See all Answers in Buy Now Pay Later (Sezzle or Shop Pay Installments) →

• When is the End of Season Sale for fall/winter?
• What's included in the End of Season Sale?
• Can you combine orders if I make multiple purchases over the End of Season sale?
• Do I need a discount code?
• How long will it take for me to get my order?
• I bought [this style] and now it's on sale. Will you price match?
• I have a discount code, can I use it on top of the End of Season discounts?

See all Answers in End of Season Sale →

• Comment puis-je acheter sur votre site en français?
• Pourquoi certaines choses sont en anglais, même si le français est ma langue choisie?
• Puis-je recevoir un service client en français?
• Puis-je recevoir vos e-mails en français?
• Combien coûte l'expédition et combien de temps cela prendra-t-il ?
• Combien de temps faut-il pour recevoir ma commande ?
• Comment connaître ma taille? / J'ai besoin d'aide pour trouver ma taille, que dois-je faire?

See all Answers in Version française →