Returns + Exchanges

• How do I return items during the Canada Post strike? (Updated December 17 2024)

  Though Canada Post resumed operations December 17, 2024, we recommend that you consider using a different carrier for returns or exchanges until Canada Post's backlog and delays have cleared. This will likely be in the new year. Please choose a tracked option. Due to the busy holiday season, plea...

• Do you have an extended return policy for the holiday season in December?

  Yes, we do! 🎁 HOLIDAY EXTENDED RETURN POLICY 🎁Starting on November 10th, 2024, we will have an extended returns and exchanges policy. Items purchased between Nov 10th and Dec 24th 2024 may be returned by Jan 15th 2025 (or 45 days after purchase, whichever is later). Returns via mail must be recei...

• What's your return policy?

  If items are NOT marked FINAL SALE, you will have 30 days from the date your order was placed to return or exchange the style. Items must be unworn, unwashed, and in original condition with tags still on to return or exchange them. Items marked as final sale cannot be returned or exchanged. For f...

• I want to return an item, how do I go about it?

  To start a return or exchange, complete the form online. If you reside in Canada, click here to start your return process. If you reside in the U.S. or anywhere else outside of Canada, click here to start your return process.

• How long does it take to process the returns?

  It might take up to a week to process your return or exchange, but rest assured we will process it as soon as possible.

• Can I exchange something for a different style?

  You can, however, you’ll have to reach out to us to handle this type of exchange at info@miik.ca.

• I wanted to return/exchange something and I live in the GTA, can I drop it off at the Miik office?

  Yes, you can definitely do that. If your parcel is small enough to fit through the mail slot you can drop it off at any time. If it’s a bigger package, you are welcome to drop it off Monday through Friday from 9:30 am to 4:30 pm. Our address is: 27 Coronet Rd Unit 12 Etobicoke, ON

• Why don’t you cover the cost of return shipping / why don’t you offer free returns?

  At this time, we are still a small business and our costs for shipping (even with a business account!) are very high. Unfortunately, HUGE corporations have skewed people's perspectives around free shipping and returns — and it has become an expectation even of small shops. At the end of the day w...