Have your exchange shipped to you immediately!
We understand that waiting for an exchange approval can be frustrating. You want to receive your exchange faster, and for those eyeing limited inventory items, delays in the exchange process may mean missing out. To help resolve these issues, we now offer Instant Exchange through our Returns Portal! Choosing Instant Exchange is optional, and you can choose a regular exchange instead, as well!
INSTANT EXCHANGE ELIGIBILITY
The same 30-day return eligibility above applies to items you wish to Instant Exchange.
HOW INSTANT EXCHANGE WORKS
While using our Returns Portal and choosing to exchange your item(s), you have the option to select Instant Exchange. When you choose Instant Exchange, you enter your payment information, which triggers the creation of your exchange order immediately. We place a temporary hold of $1 on your credit card to verify its details and send you your exchange RIGHT AWAY, before even receiving your return! Once your return IS in transit back to us, the $1 hold is released. However, if you do not send back the item you’re exchanging within 21 days of completing the Instant Exchange, you will be charged for the full cost of the new product we shipped.
HOW-TO CHOOSE INSTANT EXCHANGE
The process to choose Instant Exchange is similar to a standard return, but with one key difference—on the final review screen before submitting your return, you will be given the option to choose Instant Exchange or to wait for your exchange to ship until after we have received the item(s) you are returning.
REGULAR RETURN OR EXCHANGE INSTEAD
If you do not wish to have a hold placed on your card or you prefer a regular exchange, you can simply proceed with the standard return or exchange process without entering payment details. However, customers who are opting for "Shop Now" or any upsell options will still need to provide payment for the difference.
INSTANT EXCHANGE REMINDERS
To help ensure you don’t forget to return your items and avoid being charged, we send reminder emails. These are sent on day 7 and 1 day before the charge date. We've got you!
Get started in our Returns Portal to take advantage of Instant Exchange!